Help Center

How can we help you?

Welcome to our Help Center. Here, you'll find answers to frequently asked questions and useful tips to assist you in getting the most out of Trulyp.

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About Trulyp
What is Trulyp?

Trulyp is a governed platform that brings together AI, generative applications, analytics, data insights and trusted Infotopics extensions in one connected experience. It helps organizations connect data, create new experiences, uncover insights and take action — all while maintaining control over governance and AI.

What can I do with Trulyp?

Trulyp is built around a simple journey: Connect, Create, Embed and Act. You can connect data and semantic models, use existing extensions or create new experiences, embed those experiences where people work, analyze data with AI and turn insights into action.

What makes Trulyp different from other analytics tools?

Trulyp combines capabilities that are often managed separately — AI, analytics, generative apps, extensions, insights and write-back — in one governed platform. The goal is to help teams move from simply viewing data to understanding it, creating with it and acting on it.

Is Trulyp right for my organization?

Trulyp is designed for organizations and data teams that want to expand how people interact with trusted data through AI, applications, analytics and governed action. The platform is built with enterprise deployment and governance in mind.

What does "one connected platform" mean?

It means that Trulyp AI, Trulyp Studio, Trulyp Analytics, Infotopics extensions, AI-mined insights and governed write-back work together as part of one experience — not as disconnected tools that need to be stitched together.

AI and Creation
How does Trulyp AI work?

Trulyp AI is the conversational intelligence layer within the platform. You can ask questions about your data, get answers and insights, configure connections and models conversationally, and receive recommendations about what to do next.

Can Trulyp AI do more than answer questions?

Yes. Trulyp is designed to go beyond conversational analytics. The platform is intended to help you take action on your data, not only return an answer.

Can Trulyp build applications for me?

Yes. Trulyp uses AI to generate applications connected to your data. These experiences can include visualizations, extensions, interaction and write-back, and can be refined and customized to match your needs.

What is Trulyp Studio?

Trulyp Studio is the creation side of the platform. It helps you build new applications and experiences — including AI-generated Viz Extensions — and then refine and customize the result.

Do I need to be a developer to use Trulyp?

No. Trulyp is designed to make creation accessible through AI-assisted generation. You can describe the Viz Extension or experience you want and generate a starting point without writing code. Advanced customization is available for those who need it.

Can I customize what Trulyp generates?

Yes. Generated applications and extensions can be refined and customized, including full brand customization for generated Viz Extensions.

What are Trulyp Insights?

Insights mine your data for notable findings and help you identify what to act on — complementing the conversational analysis you get through Trulyp AI.

Can I connect Trulyp to my own AI tools?

Yes. Trulyp can connect to your own MCP tools to enhance its knowledge and capabilities.

BI Extensions
Which extensions are included in Trulyp?

The Trulyp platform includes SuperTables, WriteBackExtreme, PowerKPIs, HierarchyFilter and FinanceTables, alongside additional extensions within the platform.

Do I need to install each extension separately?

No. Extensions are combined by default in Trulyp — there are no separate installs for each individual extension.

Do I need separate licenses for every extension?

No. The extensions are bundled in the platform. You don't need separate licenses for each individual extension.

How do I get access to new extensions as they launch?

New extensions ship directly to your Trulyp library. You don't need to manage each extension as a separate product — they're available to you automatically.

Can I create my own Viz Extensions?

Yes. Trulyp generates Viz Extensions with AI for specific use cases, including rich visualizations, interaction and write-back. Generated extensions can then be customized to suit your exact requirements.

Security and Governance
Can I connect Trulyp to my existing data?

Yes. Connecting trusted organizational data is fundamental to Trulyp. The platform connects to Tableau Virtual Datasources (VDS) and semantic models. Contact us for details on additional connectivity options.

Can I use my own AI model or LLM?

Yes. Trulyp connects to public or private LLMs. You can also run fully on-premises with a local LLM if that fits your security requirements.

Where does my data go when I use Trulyp AI?

Trulyp is designed around governed AI and enables generative experiences without sending your data to unsecured third-party AI tools. The exact data path depends on your chosen deployment and AI configuration.

Can I run Trulyp on-premises?

Yes. Trulyp supports SaaS, private-cloud and on-premises deployments. Where required, Trulyp can connect to a customer-hosted local LLM, allowing the relevant solution components and AI processing to remain within the customer’s environment.

Is Trulyp certified for enterprise security?

Yes. Trulyp is developed and delivered by Infotopics AfT B.V. under an information security management system certified to ISO/IEC 27001:2022. Trulyp provides traceability and audit logging for supported user and AI actions, helping organizations maintain visibility and governance over activity within the platform.

Can I audit what the AI does in Trulyp?

Yes. Every user and AI action is traceable and auditable, giving you full visibility into how the platform is being used and what decisions were made.

What does "AI on your terms" mean?

It means you stay in control. Trulyp supports different deployment models and public, private or local LLM options so you can adopt generative AI without giving up governance. You choose the architecture that fits your requirements.

Tableau
How does Trulyp work with Tableau?

Trulyp connects to Tableau Virtual Datasources and semantic models, and you can embed Trulyp-created experiences directly into Tableau as Viz or dashboard extensions.

Does Trulyp replace Tableau?

No. Trulyp works alongside Tableau, adding AI, generative applications, extensions, insights and governed action to the analytics experience you already have.

Getting Started
When can I start using Trulyp?

Trulyp launches on September 1, 2026. Get in touch now to be first in line.

How do I get started once I have access?

The Trulyp journey follows four steps: Connect your data, Create your experience, Embed it where your team works, and Act on the insights. Our team will walk you through each step.

How much time can Trulyp save me?

Trulyp can save up to 90% of time on analysis. Actual results will vary by use case, workflow and implementation — but the goal is to dramatically reduce the time between a question and an action.

Can I request a demo before committing?

Yes. Get in touch with our team and we'll arrange a demo tailored to your use case and data environment.

Who do I contact for procurement, legal or security questions?

Reach out to your Infotopics sales or account contact — they can coordinate the right commercial, legal and security information for your organization.

Still have questions?

Talk to the team.

Our team is happy to walk you through the platform, answer detailed questions, or set up a tailored demo.